SHIPPING METHODS AND COSTS

We currently offer free domestic shipping and delivery anywhere in the United States via UPS Ground.

UPS Ground  5-10 Business Days


IMPORTANT INFORMATION


INTERNATIONAL SHIPPING
All International shipping is now $25.00 via United States Postal Service.  Everywhere in the world, all order sizes = $25.00!  All taxes and duties are due upon receipt by the customer.  Please allow up to two weeks for international shipments.

 

OUR RETURN POLICY
Items should be returned new, unused, and with all ARAKS garment tags still attached within 30 days from the day you receive your order. Returns that are damaged, soiled, or altered may not be accepted and may be returned to the customer.

 

DOMESTIC RETURN SERVICE:
Please request a Returns Merchandise Authorization (RMA) number within 30 days of receiving your order by emailing RETURNS@ARAKS.com with your order number in the subject line.

• A RMA number will be emailed to you along with a UPS prepaid shipping label for your return. The cost of the return shipping will be deducted from your credit.
• Please include the RMA# inside your return package.
• You will be notified by email once your return has been received and processed.

 

INTERNATIONAL RETURN SERVICES
Please seek to request a Returns Merchandise Authorization (RMA) number within 30 days of receiving your order by emailing RETURNS@ARAKS.com with your order number in the subject line.

• The customer is responsible for all duties and fees and the cost of return shipping.
• We will email you a confirmation of return request and email you with a RMA.
• Complete your returns proforma invoice with your RMA number (fill in the UPS airway bill if applicable) and sign it.
• You will be notified by email once your return has been received and processed.

EXCHANGES
It’s easy to exchange items for the same item in a different size. To exchange an item, simply specify the new size you require at the time of requesting your RMA, and follow the instructions above.  
Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for store credit and purchase the new item separately. In the case of any exchange, the customer is responsible for shipping charges.

RECEIVING A REFUND
Your refund will be credited to the original purchaser’s credit card and will exclude shipping costs (with the exception of faulty items), which we deduct to cover the cost of our collection service.
If your order has been sent to a destination within New York, all sales taxes will be refunded. 
Please note card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

IMPORTANT INFORMATION
• All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition, please contact us immediately.
• Please seek to return items within seven days of receiving your RMA number.
• Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
• Items should be returned in their original packaging to ensure they are adequately protected in transit.

We prefer that items are returned to us via UPS. However, you may return the goods to us by any secure means at your expense. Our address for all returns is: ARAKS, 137 GRAND STREET, 5TH FLOOR NYC, NY 10013. We request that you contact us at RETURNS@ARAKS.com in relation to such returns. Please note that we may not accept liability for goods that are not returned via UPS and for any additional charges incurred by not using these specified couriers.

FAULTY GOODS
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.

COLORS
We have made every effort to display as accurately as possible the colors of our products that appear on ARAKS. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.