OUR RETURN POLICY
In order to accept returns, items must be unworn, all ARAKS garment tags still attached and hygienic stickers in tact if applicable. Garments that are soiled, damaged or altered will not be accepted, and will be returned to the customer without a refund.
Please note, all monogrammed orders and third-party products are final sale.
Return shipping labels are provided for United States residents only. For residents living in the 48 contiguous states, a $10 USD return shipping fee will be deducted from your refund. For residents living in Alaska and Hawaii, a $20 USD return shipping fee will be deducted from your refund.
Returns must be post marked within 14 days from the day merchandise is received. Be sure to request your RMA in a timely manner in order ensure the package will be received within the window.
We reserve the right to reject any return that does not comply with the conditions stated above.
Please email RETURNS@ARAKS.com with any questions.
DOMESTIC RETURN SERVICE
INTERNATIONAL RETURN SERVICE
We will accept unworn returns from international costumers, however the customer is responsible for the cost of return shipping and all associated duties and fees. We recommend using a service with tracking capability, as we are not responsible for lost or undelivered packages.
We are not able to process exchanges within the same order. If you wish to exchange an item for an alternative style, color, or size you will need to return the item for a refund, and purchase the new item separately.
RECEIVING A REFUND
Your refund will be credited to the original purchaser’s credit card and will exclude shipping costs (with the exception of faulty items), which we deduct to cover the cost of our collection service.
All sales tax paid will be refunded on returned items.
Please note card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
• All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition, please contact us immediately.
• Please seek to return items within seven days of receiving your RMA number.
• Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
• Items should be returned in their original packaging to ensure they are adequately protected in transit.
We have made every effort to display as accurately as possible the colors of our products that appear on ARAKS. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.