OUR RETURN POLICY

In order to accept returns, items must be unworn, all ARAKS garment tags still attached and hygienic stickers in tact if applicable.  Garments that are soiled, damaged or altered will not be accepted, and will be returned to the customer without a refund.  

Please note, all monogrammed orders and third-party products are final sale.  

Return shipping labels are provided for United States residents only.  For residents living in the 48 contiguous states, a $10 USD return shipping fee will be deducted from your refund. For residents living in Alaska and Hawaii, a $20 USD return shipping fee will be deducted from your refund. 

Returns must be post marked within 14 days from the day merchandise is received.  Be sure to request your RMA in a timely manner in order ensure the package will be received within the window.

We reserve the right to reject any return that does not comply with the conditions stated above. 

Please email RETURNS@ARAKS.com with any questions.

 

DOMESTIC RETURN SERVICE

  1. Please email RETURNS@ARAKS.COM with your order number in the subject line to request a Returns Merchandise Authorization (RMA) numberand shipping label.
  2. Place your unworn merchandise in the box it arrived in, include the completed return form located on the bottom of your customer invoice with the RMA number and affix the shipping label that has been emailed to you.
  3. Returns must be postmarked within 14 days of receipt of package. We will not issue a refund for any returns received past 14 days.
  4. Please mail your package within 24 hours of receiving your RMA number and prepaid label to ensure a timely return.
  5. You will be notified by email with information about your refund once your return has been received and processed.
  6. By using our pre-paid UPS label, you agree to have the return shipping fee of $10 USD (for returns made within the 48 contiguous states) or $30 USD (for returns made from Alaska and Hawaii) deducted from your refund. Pre-paid UPS return labels are not issued for addresses outside the United States.
  7. If you choose to make your own arrangements for your return we recommend you use a courier service with tracking capability, as we are not liable for lost or undelivered packages.

 

INTERNATIONAL RETURN SERVICE

We will accept unworn returns from international costumers, however the customer is responsible for the cost of return shipping and all associated duties and fees.  We recommend using a service with tracking capability, as we are not responsible for lost or undelivered packages.

  1. Please email RETURNS@ARAKS.COM with your order number in the subject line to request a Returns Merchandise Authorization (RMA) number.
  1. Place your unworn merchandise in the box it arrived in, make sure to include the completed return form located on the bottom of your customer invoice with the RMA number and affix your own shipping label.
  2. International returns must be received within 21 days of receipt of package.
  1. Please mail your package within 24 hours of receiving your RMA number to ensure a timely return.
  1. You will be notified by email with information about your refund once your return has been received and processed.


EXCHANGES

We are not able to process exchanges within the same order.   If you wish to exchange an item for an alternative style, color, or size you will need to return the item for a refund, and purchase the new item separately.  

 

RECEIVING A REFUND

Your refund will be credited to the original purchaser’s credit card and will exclude shipping costs (with the exception of faulty items), which we deduct to cover the cost of our collection service.
All sales tax paid will be refunded on returned items.
Please note card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

IMPORTANT INFORMATION

• All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition, please contact us immediately.
• Please seek to return items within seven days of receiving your RMA number.
• Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
• Items should be returned in their original packaging to ensure they are adequately protected in transit.


COLORS

We have made every effort to display as accurately as possible the colors of our products that appear on ARAKS. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.