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Araks offers free USPS shipping on orders over $150 within the 48 contiguous states.

For orders under $175 there is a flat rate of:

Shipping for all orders in the US is $12 via USPS

We offer next day shipping on orders shipping to the continental US via UPS, which is calculated based on your shipping address at checkout. Please ensure your order is made before 12pm EST to ensure next day delivery. Orders placed after 12pm EST are not processed until the next business day.

• Australia:

  Free for orders over 700 AU$

  55 AU$ for orders under 700 AU$

• Canada:

  Free orders over 630 CAD

  50 CAD orders under 630 CAD

• United Kingdom:

  Free for orders over £300

  £30 for orders under £300

• Japan:

  Free for orders over ¥57,700

  ¥4600 for orders under ¥57,700

• Hong Kong:

  Free for orders over HK$3900

  HK$300 for orders under HK$3900

• Rest of the World:

  Shipping cost and & free shipping threshold is calculated at checkout

  *Taxes and Duties included

Please Note: The expected delivery time changes automatically per country and is dependent on the selected shipping method. This information can be found at the checkout.On a rare occasion, these packages can arrive outside of the estimated timeframe.

Processing Time: Orders placed after 12 PM EST will ship next business day. Orders placed after 12 PM EST on Friday will ship out Monday. Possible Delays: We do our best to ensure the timely delivery of all orders. When selecting international shipping options, please note we are only provided with estimated delivery dates from our carriers.

On a rare occasion, these packages can arrive outside of the estimated timeframe.

We can not be responsible for packages that are "refused" by the customer, and will not be able to process refunds for these orders.

All orders are shipped Monday through Friday.

We are unable to redirect orders once items have been dispatched.

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

For UPS Next Day Air, please ensure you place your order by 12pm EST Monday through Thursday for next day delivery. *Please note if placing an order for next day delivery on Friday, delivery will be on Monday. If you require Saturday delivery, please email shop@araks.com to arrange a special request.

HOLIDAY RETURN POLICY

We are offering an extended return window for Holiday Purchases. Online purchases made between November 22, 2023 and December 25, 2023, will be eligible for return until January 8, 2024. All items must be returned in unworn and otherwise perfect condition with original tags attached.

IN-STORE PURCHASES

Purchases made in-store are eligible for exchange or store credit only.

ONLINE PURCHASES

All thongs, masks, monogrammed orders and third-party products are final sale. If a final sale item is returned to us, the customer is responsible for shipping the item(s) back to them.

Select sale items may be returned for store credit only and are clearly marked as "RETURN FOR STORE CREDIT ONLY" in the product description.

In order to accept returns, items must be unworn, all ARAKS garment tags still attached and hygienic stickers intact if applicable. Garments that are soiled, damaged or altered will not be accepted, and will be returned to the customer without a refund.

Please email SHOP@ARAKS.com with any questions.

Returns must be postmarked within 14 days from the day merchandise is received. Returns from the 48 contiguous states are subject to a $10 return fee if our provided return label is used. For returns from Hawaii, Alaska and Puerto Rico, and international orders, the customer is responsible for the cost of return shipping and all associated duties and fees.

Please visit returns.araks.com to request a Returns Merchandise Authorization (RMA) number and shipping label. Requests will be answered, Monday-Friday, 8am-5pm.

Include your RMA number somewhere on/in your package.

Items must be postmarked for return within 14 days of receipt of package. We will not issue a refund for any returns received past 14 days.

You will be notified by email with information about your refund once your return has been received and processed.

If you choose to make your own arrangements for your return we recommend you use a courier service with tracking capability, as we are not liable for lost or undelivered packages.

We will accept unworn returns from international customers, however the customer is responsible for the cost of return shipping and all associated duties and fees. We recommend using a service with tracking capability, as we are not responsible for lost or undelivered packages.

Please visit returns.araks.com to request a Returns Merchandise Authorization (RMA) number and shipping label. Requests will be answered, Monday-Friday, 8am-5pm

Please send merchandise to the below address, and note that we cannot be held responsible for lost or damaged packages.
Araks
700 Old Marple Road
Springfield, PA 19064
USA

International returns must be received within 21 days of receipt of package.

You will be notified by email with information about your refund once your return has been received and processed.

Please mark shipment form with "Return Merchandise, Made in USA. No commercial value.

Your refund will be credited to the original purchaser’s credit card and will exclude shipping costs (with the exception of faulty items), which we deduct to cover the cost of our collection service.

All US sales tax paid will be refunded on returned items.

Please note card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.