RETURNS

 

 

***Notice Due To COVID-19***

Please be assured that during this unprecedented time the health and wellbeing of our customers, staff and partners are of utmost importance to us here at Araks. We are fully aligned with all health and hygiene guidelines from the CDC. We are maintaining the highest standards at our fulfillment center where there is only one employee at a time working and this employee is properly attired with a mask and gloves.

 

As a small business, we are committed to providing you excellent customer service. We appreciate your support and patience as we navigate these uncertain times. As we are taking care of our employees in our warehouse to ensure a safe clean space with limited staff and hours, please see the below updates to our shipping and return policy, thank you.

 

 

 

SHIPPING

DOMESTIC ORDERS

Araks offers free UPS Ground shipping for all domestic orders over $150.
For orders under $150 there is a flat rate of:

  • 48 contiguous states: $10

  • Alaska and Hawaii: $20

 

 

INTERNATIONAL ORDERS

Araks offers free UPS International shipping on all orders over $500.
For orders under $500, shippings costs are:

  • Canada: $25

  • All other international orders: $40


All taxes and duties are due upon receipt by the customer. You will receive an email with an estimate of the taxes and duties to be paid. We can not be responsible for packages that are "refused" by the customer, and will not be able to process refunds for these orders. Please allow up to two weeks for international shipments.

 

 

ADDITIONAL SHIPPING INFORMATION
    • All orders are shipped Monday through Friday.

    • We are unable to redirect orders once items have been dispatched.

    • Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

    • For UPS Next Day Air, please ensure you place your order by 12pm EST Monday through Thursday for next day delivery. *Please note if placing an order for next day delivery on Friday, delivery will be on Monday. If you require Saturday delivery, please email shop@araks.com to arrange a special request.

 

 

RETURNS

***Please note update due to COVID-19***

Processing returns may take longer than normal. You will receive an email notification when your return has been processed.

 

OUR RETURN POLICY

All thongs, masks, monogrammed orders and third-party products are final sale. If a final sale item is returned to us, the customer is responsible for shipping the item(s) back to them.

 

 

Select sale items may be returned for store credit only and are clearly marked as "RETURN FOR STORE CREDIT ONLY" in the product description.

 

In order to accept returns, items must be unworn, all ARAKS garment tags still attached and hygienic stickers intact if applicable. Garments that are soiled, damaged or altered will not be accepted, and will be returned to the customer without a refund.

  

Please email RETURNS@ARAKS.com with any questions.

 

 

DOMESTIC RETURN SERVICE

Returns must be postmarked within 14 days from the day merchandise is received. Returns from the 48 contiguous states are subject to a $10 return fee if our provided return label is used. For returns from Hawaii, Alaska and Puerto Rico, and international orders, the customer is responsible for the cost of return shipping and all associated duties and fees.

 

START A RETURN
    1. Please email RETURNS@ARAKS.COM with your order number in the subject line to request a Returns Merchandise Authorization (RMA) number and shipping label.

    2. Include your RMA number somewhere on/in your package.

    3. Items must be postmarked for return within 14 days of receipt of package. We will not issue a refund for any returns received past 14 days.

    4. You will be notified by email with information about your refund once your return has been received and processed.

    5. If you choose to make your own arrangements for your return we recommend you use a courier service with tracking capability, as we are not liable for lost or undelivered packages.

 

 

INTERNATIONAL RETURN SERVICE

We will accept unworn returns from international customers, however the customer is responsible for the cost of return shipping and all associated duties and fees. We recommend using a service with tracking capability, as we are not responsible for lost or undelivered packages.

 

    1. Please email RETURNS@ARAKS.COM with your order number in the subject line to request a Returns Merchandise Authorization (RMA) number.

    2. Please send merchandise to the below address, and note that we cannot be held responsible for lost or damaged packages.
      Araks
      700 Old Marple Road
      Springfield, PA 19064
      USA

    3. International returns must be received within 21 days of receipt of package.

    4. You will be notified by email with information about your refund once your return has been received and processed.

 

 

RECEIVING A REFUND

Your refund will be credited to the original purchaser’s credit card and will exclude shipping costs (with the exception of faulty items), which we deduct to cover the cost of our collection service.

 

All sales tax paid will be refunded on returned items.

 

Please note card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.

 

 

 

EXCHANGES

We are not able to process exchanges within the same order. If you wish to exchange an item for an alternative style, color, or size you will need to return the item for a refund, and purchase the new item separately.

 

 

 

 

CUSTOMER CARE

  • All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition, please contact us immediately.

  • We have made every effort to display as accurately as possible the colors of our products that appear on ARAKS. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

 

 

 

 

 

 

 

 

 

 

 

 

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